Privacy Policy
Effective Date: August 13, 2026
Sorella is operated by PKNJ, LLC ("Sorella," "we," "our," or "us"). We respect your privacy and want you to understand how information may be collected, used, and shared when you visit www.sorellamke.com (the "Website"), make a reservation, place an order, sign up for communications, or otherwise interact with us online.
1. Information We Collect
The information we collect depends on how you interact with us and the services you use.
Information You Provide to Us
We may collect information that you voluntarily provide, including your:
name;
email address;
telephone number;
mailing or delivery address;
reservation or order information;
dining preferences or special requests; and
other information you choose to provide when contacting or communicating with us.
Reservations Through OpenTable
We use OpenTable to facilitate restaurant reservations.
When you make or manage a reservation through OpenTable, OpenTable may collect information such as your name, contact information, reservation details, dining preferences, special requests, and other information you choose to provide.
We may receive information from OpenTable as necessary to manage your reservation, communicate with you, and provide restaurant services.
Your use of OpenTable is also subject to OpenTable's own privacy policy and terms.
Ordering and Payments Through Toast
We use Toast for restaurant ordering, payment processing, and related restaurant services.
When you place an order, make a payment, or otherwise interact with Toast services, Toast may collect and process information such as your name, telephone number, email address, order history, transaction information, pickup or delivery information, and payment information.
Payment card information is processed through Toast and its payment systems. Sorella does not intend to independently store complete payment card numbers through this Website.
Your use of Toast services is also subject to Toast's own privacy policy and applicable terms.
Website and Device Information
When you visit our Website, we and service providers that support our Website may automatically collect certain technical information, including:
IP address;
browser and device type;
operating system;
pages viewed and interactions with the Website;
referring website;
approximate location derived from your IP address; and
dates and times of Website visits.
Cookies and Similar Technologies
Our Website and service providers may use cookies and similar technologies to operate the Website, remember preferences, understand Website traffic and usage, measure performance, and improve our services.
Your browser may allow you to block or delete cookies. Where cookie preference controls are provided on the Website, you may also use those controls to manage your preferences.
Disabling certain cookies may affect Website functionality.
2. How We Use Information
We may use personal information to:
operate and maintain our Website;
manage reservations;
fulfill and manage restaurant, takeout, and catering orders;
process transactions and payments;
respond to private event, catering, employment, or other inquiries;
communicate with you regarding reservations, orders, inquiries, events, or other requests;
provide and improve our restaurant services and guest experience;
send restaurant news, events, promotions, or other marketing communications when appropriate;
understand how guests use our Website and online services;
maintain the security and integrity of our Website and systems;
detect or prevent fraud, misuse, or security incidents;
comply with applicable laws and legal obligations; and
protect the rights, property, and safety of Sorella, PKNJ, LLC, our guests, employees, and others.
You may unsubscribe from promotional emails at any time by using the unsubscribe link contained in those communications.
3. How We Share Information
We may disclose personal information to service providers and other third parties that assist us in operating our restaurant and Website, including providers of:
restaurant reservations, including OpenTable;
restaurant ordering and payment services, including Toast;
Website hosting and operation;
email and marketing services;
analytics;
technology and security services; and
accounting, legal, and other professional services.
We may also disclose information when reasonably necessary to:
comply with applicable laws, regulations, court orders, subpoenas, or other lawful requests;
investigate or prevent fraud or security incidents;
enforce agreements or protect our legal rights;
protect the safety of our guests, employees, or others; or
facilitate a sale, merger, financing, reorganization, or transfer of some or all of our business or assets.
We do not sell personal information for money.
4. Third-Party Services and Websites
Our Website may link to or integrate with third-party websites and services, including Toast and OpenTable.
When you follow a link to, or interact directly with, a third-party service, information you provide may be collected and processed by that third party according to its own privacy policy and terms.
Sorella and PKNJ, LLC do not control the privacy practices of third-party websites and services. We encourage you to review their privacy policies if you would like additional information about their practices.
5. Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing restaurant services, maintaining appropriate business and transaction records, resolving disputes, and complying with legal obligations.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information in our possession or control.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure.
6. Your Choices
You may contact us to request that we update or delete personal information that we maintain about you, subject to applicable law and legitimate business recordkeeping requirements.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those communications.
You may also manage cookies and similar technologies through your browser or device settings and through any cookie preference controls made available on our Website.
Certain information maintained by Toast or OpenTable may need to be accessed, corrected, or deleted directly through those services.
Depending on where you reside, applicable law may provide additional rights regarding your personal information. We will respond to valid requests as required by applicable law.
7. Children's Privacy
Our Website and restaurant services are intended for a general audience and are not directed to children under the age of 13.
We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information online from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal requirements.
When we make changes, we will post the revised Privacy Policy on this page and update the Effective Date above.
9. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or personal information we maintain about you, please contact us:
Sorella
PKNJ, LLC
2535 South Kinnickinnic Avenue
Milwaukee, WI 53207
414-301-6255
information@sorellamke.com
Privacy Policy
Effective Date: December 13, 2024
Sorella ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sorellamke.com (the "Website"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Website includes:
1.1 Personal Data
Personally identifiable information, such as your name, email address, phone number, and mailing address, that you voluntarily give to us when you sign up for our newsletter or otherwise interact with the Website.
1.2 Reservation Information
If you make a reservation through OpenTable, your information, including name, email address, phone number, and reservation details, will be collected and processed by OpenTable in accordance with their privacy policy. We may receive certain details from OpenTable to manage your reservation.
1.3 Order and Payment Information
If you place a takeout order through Toast, your information, including name, contact details, order details, and payment information, will be collected and processed by Toast in accordance with their privacy policy. We may receive certain details from Toast to fulfill your order and manage payments. Payment details, including credit card information, are processed securely through Toast.
1.4 Usage Data
Information automatically collected when you access the Website, such as your IP address, browser type, operating system, access times, and pages you have viewed.
1.5 Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience on the Website. You can modify your browser settings to refuse cookies, but this may limit some functionalities of the Website.
2. How We Use Your Information
We use the information we collect in the following ways:
- To provide and manage reservations, orders, and other services.
- To communicate with you about updates, promotions, and events.
- To improve the functionality and user experience of our Website.
- To comply with legal obligations and resolve disputes.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors who help us operate the Website or provide services, such as OpenTable for reservations, Toast for takeout orders and payment processing, and email marketing providers.
- Legal Authorities: When required to comply with legal obligations or respond to lawful requests.
- Business Transfers: In the event of a merger, sale, or transfer of assets.
We will never sell your personal data to third parties.
4. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access, update, or delete your personal data.
- Opt-out of marketing communications.
- Restrict processing of your data under certain conditions.
To exercise these rights, please contact us at [Insert Contact Email or Phone Number].
6. Third-Party Links
Our Website may contain links to third-party websites, including OpenTable and Toast. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.
7. Children's Privacy
Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Sorella
2535 South Kinnickinnic Avenue, Milwaukee, WI 53207
414-301-6255
pdamora@sorellamke.com